Bilingual Customer Service Agent

Responsibilities

• Listen to and guide conversations to proactively solve customer problems promptly
• Adapt to changing business requirements and client needs
• Maintain excellent communication and follow-up during issue resolution
• Handle diverse customer personality traits with amiability and respect
• Conduct daily prospecting of new clients

Requirements

• High School diploma, GED, or equivalent
• Minimum 80% English proficiency
• Strong written and verbal communication skills
• Proven customer service skills
• Proficient computer skills
• Ability to work under pressure and maintain attention to detail

Preferred Qualifications

• Previous experience working in a call center environment
• Strong negotiation and assertive communication skills

Benefits

• Free night transportation within the city's outskirts
• Discount programs for all company allies
• Referral bonus programs
• Opportunities for professional growth and internal promotion

About the Company

Allied Global is a leading provider of customer experience solutions, dedicated to delivering high-quality support and proactive problem resolution for diverse clients worldwide.