Bilingual Customer Service Administrator

Responsibilities

• Act as a Contact Center Agent and Parts Order Desk Administrator during business hours.
• Respond to inbound calls from healthcare professionals requiring remote technical support or onsite service for Philips Healthcare products.
• Receive, analyze, and document customer requests while tracking data to identify service patterns.
• Monitor and process customer parts orders from the Parts Order Desk queue.
• Schedule and dispatch Field Service Engineers for onsite service support using ServiceMax.
• Prepare and send billable quotes and manage purchase orders from customers.
• Provide after-hours, weekend, and statutory holiday support in Reactive Planner and Quotation Administrator roles as required.

Requirements

• 2+ years of experience in customer service, contact center support, or parts ordering.
• Bilingual proficiency in French and English (both written and verbal).
• High school diploma or equivalent; Bachelor’s degree is preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, and Outlook).
• Strong analytical, problem-solving, and time management skills.
• Ability to work in a fast-paced environment and manage multiple tasks to meet deadlines.
• Ability to work an onsite schedule in Mississauga (7 AM - 3 PM) with flexible hours as needed.

Preferred Qualifications

• Experience using CRM software such as ServiceMax, Salesforce, or SAP.

About the Company

Philips is a global health technology company dedicated to improving the lives of people everywhere by providing access to quality healthcare. We focus on advanced technology and deep clinical insights to support precision diagnosis, monitoring, and connected care.