Bilingual Customer Experience Specialist

Responsibilities

• Provide support and build solid relationships with customers and the sales team
• Perform accurate on-time order entry with a 24-hour turnaround time
• Ensure order precision regarding products and pricing
• Inform customers via email regarding order numbers, unit prices, inventory levels, and shipping dates
• Support customer service inquiries via email and phone regarding tracking, pricing, and product information
• Collaborate on cross-functional tasks as required

Requirements

• Proficiency in written and oral French and English
• Minimum 1 year of experience in a customer service role
• Undergraduate degree or college diploma
• Good working knowledge and proficiency in Microsoft Office

Preferred Qualifications

• Experience with Genesys, Cloud, and Oracle

Benefits

• Competitive base salary
• Company cellphone and laptop
• Vacation pay paid out at the end of the contract term

About the Company

Techtronic Industries Inc. (TTI) is a world-class leader in the design, manufacturing, and marketing of power tools, hand tools, outdoor power equipment, and floor care appliances. We are home to iconic brands like Milwaukee® and are committed to operational excellence and fostering a culture of innovation and professional growth.