Bilingual Customer Experience Associate

Responsibilities

• Assist customers with payments, equipment returns, and service changes
• Handle live chats and phone calls to address billing inquiries and account questions
• Perform basic troubleshooting tasks for Blue Stream Fiber products
• Communicate customer concerns and feedback to leadership
• Maintain high levels of professionalism and composure in a fast-paced environment
• Work onsite during office hours, Monday through Friday, 8:30am-5pm

Requirements

• High School Diploma or equivalent
• 2 years of related customer service experience
• Minimum typing speed of 25 wpm
• Ability to multitask between multiple computer systems and databases
• Strong problem-solving skills and ability to use active listening and empathy

Preferred Qualifications

• Bilingual in English and Spanish

Benefits

• Medical, Dental, and Vision insurance
• 401K with company match
• Paid Time Off (PTO) and Holidays
• Life Insurance
• FSA and HSA options
• Short Term and Long Term Disability
• Legal Plan Support and EAP

About the Company

Blue Stream Fiber has over 45 years of industry experience, providing advanced internet, TV, and phone products across Florida. We operate on our own advanced fiber network to deliver innovative products supported by best-in-class customer service. Our mission is to act locally, treating our customers like neighbors, friends, and family.