Bilingual Customer Experience Analyst

Responsibilities

• Serve as the primary point of contact for consumers, suppliers, retailers, and employees
• Manage inquiries through various channels including phone, email, fax, chat, and ticketing systems
• Register contact details accurately into ticketing applications
• Provide timely and professional responses to requests and information inquiries
• Resolve or forward requests in accordance with established company procedures
• Perform moderately complex administrative tasks as required

Requirements

• High School Diploma or equivalent
• 1-2 years of customer service experience (specifically via phone and email)
• Bilingual proficiency in English and French (both spoken and written)
• Strong digital literacy with the ability to navigate websites and databases
• Proficiency in Microsoft Office (Word, Excel, and PowerPoint)
• Ability to multitask and prioritize effectively in a fast-paced environment
• Experience with ticketing systems such as Salesforce, Zendesk, or ServiceNow is an asset

Preferred Qualifications

• Previous experience working in a contact center environment

Benefits

• Comprehensive health benefits plan including medical, dental, mental health, life, and disability insurance
• Additional flex credits for healthcare or wellness spending accounts
• Retirement plan with generous company-matching contributions
• Inclusive family-forming benefits and parental leave top-ups
• Access to wellbeing resources and Employee & Family Assistance Programs
• Annual allotment of Labatt beer and beyond-beer products

About the Company

Founded over 175 years ago, Labatt is one of Canada’s founding businesses and its leading brewer. We are proud of our heritage and our commitment to brewing high-quality beers through iconic brands like Budweiser, Bud Light, NÜTRL, Michelob Ultra, Corona, and Stella Artois. With over 3,600 employees and 10 breweries coast-to-coast, we strive to create a future with more cheers.