Bilingual Client Service Manager II - Pharmacy Solutions

Responsibilities

• Act as the primary point of contact for pharmacy clients to understand business needs and regulatory requirements
• Optimize the utilization of Kroll and other pharmacy management solutions through best practices
• Deliver outstanding service to ensure a seamless customer experience for pharmacy professionals
• Provide strategic insights and gather customer feedback to inform continuous product improvements
• Develop and execute solutions that enhance pharmacy operations, patient safety, and compliance
• Empower pharmacy teams by providing advanced support to maximize daily workflow efficiency
• Collaborate cross-functionally with Product, Support, and Sales teams to drive impactful results

Requirements

• Experience in pharmacy operations and pharmacy technology
• Strong working knowledge of Kroll and other pharmacy management systems
• Specialty Pharmacy experience
• Bilingual proficiency in English and French (written and oral)
• Exceptional communication and relationship-building skills
• Strategic problem-solving abilities and a customer-first mindset
• Ability to thrive in a fast-paced, collaborative environment

Benefits

• Comprehensive total rewards package including competitive salary and bonus structures
• Minimum of 3 weeks of vacation and a flexible benefits plan
• Hybrid work flexibility (in-office, virtual, or a combination)
• Generous company-matched pension and share purchase programs
• Career growth and continuous learning and development opportunities

About the Company

TELUS Health is a people-focused, customer-first team dedicated to improving lives through innovative technology solutions. We foster a high-performance culture that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.