Bilingual Benefits Call Center Representative

Responsibilities

• Support customers by answering inbound calls regarding employee and retiree annuity benefits
• Assist callers with retirement-related inquiries and general benefit information
• Manage steady call volumes while navigating multiple systems to provide accurate resolutions
• Maintain high levels of empathy and professionalism when handling sensitive customer information
• Work independently in a remote environment to meet performance expectations

Requirements

• Fluent ability to read, write, and speak in both English and Spanish
• Previous customer service or call center experience
• High school diploma, GED, or college degree
• Strong keyboarding skills and proficiency navigating multiple computer systems
• Ability to work remotely with a high-speed internet connection (minimum 25 Mbps download / 5 Mbps upload)
• Ability to connect via ethernet cable to a modem/router
• Must be 18 years of age or older and able to pass a background check

Preferred Qualifications

• Experience working with healthcare, employer benefits, or retirement/annuity benefits

Benefits

• Health insurance coverage
• Voluntary dental and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays and paid time off (PTO)

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and the millions of people who count on them.