Benefits Operations Analyst

Responsibilities

• Manage and track ServiceNow escalation tickets, including retirement and benefits-related issues, ensuring adherence to service-level agreements
• Perform weekly audits across multiple areas to identify issues, trends, and opportunities for improvement
• Partner closely with external benefits vendors to resolve employee issues and escalations efficiently
• Resolve employee inquiries through vendor service requests, ServiceNow, or EPIC cases
• Support quarterly administrative projects and ad-hoc operational initiatives as business needs arise

Requirements

• Bachelor’s Degree in Administration, HR, or a related field
• 1–2 years of experience in Health & Welfare and/or Retirement Benefits Administration
• Hands-on experience managing employee benefit-related tickets and escalations
• Proficiency in English (both verbal and written)
• Experience working across multiple data management or case management systems
• Ability to manage multiple cases and priorities simultaneously within defined service levels

About the Company

Kellanova is a global snacking leader with iconic brands including Pringles, Cheez-It, Pop-Tarts, and MorningStar Farms. We are driven to unleash the full potential of our differentiated brands and our passionate people, shaping the future of snacking through innovation and excellence.