Benefits Customer Service Representative

Responsibilities

• Answer a high volume of inbound calls in a professional and timely manner
• Assist members with questions related to their benefit plans
• Update account information, including direct deposit details
• Navigate multiple systems and dual screens while accurately documenting interactions
• Provide excellent customer service and resolve issues efficiently
• Follow company policies and procedures to ensure compliance

Requirements

• High school diploma or GED
• At least 18 years of age
• Basic computer proficiency and ability to navigate multiple systems
• Typing speed of at least 25 words per minute
• Ability to work 8-hour shifts between 8am-8:30pm EST, Monday through Friday
• Ability to work in a fast-paced, high-volume environment

Preferred Qualifications

• Previous customer service or call center experience
• Experience in the employer benefits or healthcare field

Benefits

• Benefits available starting Day 1
• Paid training provided (6 weeks)
• Full-time, stable schedule
• Career growth opportunities

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and the millions of people who count on them.