Benefits Call Center Representative

Responsibilities

• Answer inbound calls regarding pension and retirement benefit inquiries
• Assist participants with questions related to pension plans, payments, forms, and account information
• Research and resolve participant concerns professionally and efficiently
• Review and explain required documentation and next steps to callers
• Meet productivity, quality, and attendance expectations
• Collaborate with team members and leadership to ensure timely issue resolution

Requirements

• Previous customer service and call center experience
• Strong communication and active listening skills
• Ability to navigate multiple computer systems and tools efficiently
• Strong attention to detail and ability to work in a fast-paced environment
• Problem-solving skills with the ability to handle sensitive or complex inquiries
• High school diploma or GED preferred
• Ability to pass required background screening and drug test

Preferred Qualifications

• Previous experience with pension or retirement benefits

Benefits

• Weekends off
• Paid training
• Health benefits (medical, dental, and vision) starting on day 1
• Paid Time Off (PTO)
• Opportunities for growth and advancement
• Team-oriented work environment

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and the millions of people who count on them.