Benefits Call Center Representative

Responsibilities

• Help participants understand various plan options and provisions
• Respond to client inquiries via phone and web platforms
• Complete customer-related transactions with limited supervision
• Document all calls thoroughly within the case management system
• Perform callbacks promptly and escalate complex issues when necessary
• Provide guidance to callers regarding required forms and next steps
• Meet established accuracy, timeliness, and performance metrics

Requirements

• Previous call center experience handling high-volume calls
• High school diploma or GED
• Must be 18 years of age or older
• Proficiency in MS Office and keyboarding
• Basic computer knowledge, including troubleshooting and shortcuts
• Strong verbal and written communication skills
• Ability to multitask and work independently with minimal supervision
• Ability to pass a background check and drug test

Preferred Qualifications

• Previous experience with healthcare or employer benefits

Benefits

• Health benefits including medical, dental, and vision starting on day 1
• Retirement savings plan
• Paid holidays and paid time off (PTO)
• Opportunities for professional growth

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and the millions of people who count on them.