Benefits Assistant

Responsibilities

• Serve as a primary point of contact for benefit-related questions and support for the client's employees.
• Greet and support walk-in employees and visitors to the Human Resources department.
• Act as a liaison between the client's HR department and employees to route individuals to correct resources.
• Provide administrative support including responding to basic benefit questions, processing mail/email, and filing documents.
• Support and respond to benefits communication inboxes or contact centers while meeting quality standards.
• Accurately track employee services and client support within appropriate systems.
• Coordinate with supervisors to identify and resolve unusual matters or accelerated issues promptly.

Requirements

• High School Diploma or GED equivalent.
• Professional experience demonstrating client-oriented service skills.
• Proven ability to work with self-driven solutions and minimal supervision.
• Experience following step-by-step processes using deductive reasoning to achieve positive outcomes.

Preferred Qualifications

• Higher education or an equivalent combination of education and training in a related field.
• Working knowledge of benefit insurance products, including core and/or voluntary benefits.

Benefits

• Comprehensive medical, dental, and vision coverage, including a wellness program.
• 401(k) retirement plan with company match.
• Paid training and ongoing professional development.
• Immediate vacation accrual and 100% employer-paid benefits.
• 11 company-observed holidays, 2 floating holidays, 2 personal days, and 2 volunteer days.
• Company-provided equipment and pet insurance.

About the Company

Lockton is the largest privately held independent insurance brokerage in the world. Through our business unit, BCInsourcing, we deliver customized benefit communication and administrative services to employees across the United States, partnering closely with HR departments to support both organizations and their people.