Benefits Administration Services Associate II

Responsibilities

• Serve as the initial point of contact for potential and existing members regarding benefits inquiries
• Provide phone-based administrative support and customer service
• Navigate multiple systems to provide accurate benefits and retirement information
• Document enrollment requests, status changes, complaints, and grievances
• Enter application and enrollment information into web-based computer systems
• Conduct outbound calls as periodically required

Requirements

• High School Diploma or GED
• Minimum age of 18 years
• Previous customer service or call center experience
• Proficiency with MS Office and keyboarding
• Ability to pass a typing test with at least 35 wpm
• Ability to pass a criminal background check
• Strong problem-solving and analytical skills

Preferred Qualifications

• Experience working with healthcare and employer benefits

Benefits

• Paid training and equipment provided
• Benefits available starting on Day 1
• Career growth opportunities
• Health insurance, dental, and vision programs
• Life and disability insurance
• Retirement savings plan
• Paid holidays and PTO