Posted 13 hours ago
Benefits Administration Services Associate II
Conduent
Requirements
Ability to advise participants on plan provisions, Experience responding to telephone and web inquiries, Ability to document calls in case management systems, Adherence to call center metrics
Skills
customer service
About the role
Responsibilities
- Improve participant decision-making by advising on plan provisions
- Respond to client inquiries via telephone and web correspondence
- Complete transactions related to customer inquiries with limited supervision
- Document calls with detailed notes in the case management system
- Complete callbacks in a timely manner and escalate as appropriate
- Adhere to call center metrics and guidelines
- Explain participant forms and provide guidance on completion
About the Company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments.
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Conduent · Pasay City