Posted 16 hours ago
Benefits Administration Services Associate II
Conduent
Requirements
Spanish bilingual fluency, Ability to handle telephone and web correspondence, Experience with case management systems
Skills
customer serviceSpanish
About the role
Responsibilities
- Improve participant decision-making by advising on plan provisions
- Respond to client-specific inquiries via telephone and web correspondence
- Complete transactions related to customer inquiries with limited supervision
- Document calls by creating detailed notes in the case management system
- Complete callbacks in a timely manner and escalate as appropriate
- Adhere to call center metrics and guidelines
- Explain participant forms and provide guidance on completion
About the Company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments.
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Conduent · Pasay City