Benefits Administration Services Associate II

Responsibilities

• Support employees by answering incoming calls regarding healthcare, retirement, and other benefit options
• Help participants understand plan options, provisions, and required forms
• Respond to client inquiries via phone and web while documenting calls thoroughly in the case management system
• Complete customer-related transactions and callbacks with accuracy and timeliness
• Perform back-office tasks such as claims processing and general administrative work
• Follow call center policies, procedures, and performance metrics

Requirements

• High school diploma or GED
• Previous call center experience handling high-volume calls
• Proficiency in MS Office and keyboarding
• Basic computer knowledge, including command prompts, shortcuts, and troubleshooting
• Strong verbal and written communication skills
• Ability to multitask and work independently with minimal supervision
• Must be 18 years of age or older and able to pass a background check and drug test

Preferred Qualifications

• Previous experience with healthcare or employer benefits

Benefits

• Health benefits for you and your family, including medical, dental, and vision, starting on day 1
• Retirement savings plan
• Paid holidays and paid time off (PTO)
• Opportunities for professional growth

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and the millions of people who count on them.