Benefits Administration Services Associate II

Responsibilities

• Support employees by answering incoming calls regarding healthcare, retirement, and other benefit options
• Help participants understand plan options, provisions, and required forms
• Respond to client inquiries via phone and web
• Complete customer-related transactions and document calls thoroughly in the case management system
• Perform callbacks promptly and escalate complex issues when necessary
• Assist with back-office tasks such as claims processing and general administrative work
• Meet accuracy, timeliness, and performance metric standards

Requirements

• Previous call center experience handling high-volume calls
• High school diploma or GED
• Must be 18 years of age or older
• Proficiency in MS Office and basic computer knowledge (keyboarding, shortcuts, troubleshooting)
• Strong verbal and written communication skills
• Ability to multitask and work independently with minimal supervision
• Successful completion of a background check and drug test

Preferred Qualifications

• Previous experience with healthcare or employer benefits

Benefits

• Health benefits for you and your family, including medical, dental, and vision, starting on day 1
• Retirement savings plan
• Paid holidays and paid time off (PTO)
• Opportunities for professional growth and career advancement

About the Company

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for clients and the millions of people who count on them.