Posted 17 hours ago
Benefits Administration Services Associate I
Conduent
Requirements
Analytical and operational process ability, Basic process and system skillset, Problem-solving skills, Effective communication skills
Skills
customer service
About the role
Responsibilities
- Respond to open enrollment inquiries
- Complete transactions related to customer inquiries
- Document calls by creating detailed notes in the case management system
- Complete callbacks in a timely manner and escalate as appropriate
- Adhere to call center metrics and guidelines
- Comply with all company policies and standards
Requirements
- Ability to perform in an analytical and operational process
- Basic skillset in processes, procedures, and systems
- Ability to problem solve in a self-guided manner
- Effective information and idea exchange skills
About the Company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments.
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Conduent · Visakhapatnam