Bellman Captain

Responsibilities

• Supervise and coordinate the daily activities of Bellmen and Doormen
• Welcome guests upon arrival and ensure a smooth check-in experience
• Oversee luggage handling, storage, delivery, and retrieval
• Assist guests with transportation arrangements, valet services, and local information
• Train, coach, and evaluate bell staff to ensure service standards are met
• Monitor staff schedules, attendance, and performance
• Coordinate with Front Office, Concierge, Housekeeping, and Security departments
• Handle guest complaints professionally and escalate issues when necessary
• Ensure cleanliness and organization of the bell desk, lobby, and luggage storage areas

Requirements

• Previous hospitality or customer service experience
• Fluent in English with good verbal communication skills
• Strong communication and interpersonal skills
• Ability to safely lift, carry, and transport heavy luggage
• Professional appearance and positive attitude
• Basic knowledge of local attractions and transportation services
• Ability to work flexible schedules, including weekends and public holidays

About the Company

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries.