Bellhelp

Responsibilities

• Retrieve, record, and deliver luggage and guest laundry/dry cleaning
• Answer telephone calls and inquiries regarding hotel services and facilities
• Provide accurate information regarding outlet hours, local attractions, and transportation
• Deliver newspapers, mail, packages, and faxes to guest rooms
• Clean and polish department equipment and carts
• Assist the Bell Desk with FIT and group luggage
• Support the Door Attendant as necessary

Requirements

• High school diploma or equivalent
• Clean Drivers Abstract and Hawaii Driver’s License
• Ability to lift and carry luggage up to 50+ pounds
• Effective verbal and written communication skills in English
• Ability to stand, walk, and perform essential job functions continuously
• Strong customer service and diplomacy skills

Preferred Qualifications

• Prior guest service or hospitality experience

Benefits

• Comprehensive Medical, Dental, Vision, and Drug coverage
• Paid vacation, sick leave, and holidays
• Parking options and bus subsidy
• Complimentary meal during shifts
• Uniforms provided or dry-cleaning allowance
• Exclusive hotel discounts through Accor's global network
• Training and career growth opportunities

About the Company

Ala Moana Hotel by Mantra is one of Honolulu's most iconic landmarks and Oahu's premier condo-hotel, located in the heart of the city. As part of the Accor group, we are committed to delivering unforgettable experiences through responsible hospitality.