Bellhelp

Responsibilities

• Retrieve, record, and deliver guest luggage and laundry/dry cleaning services
• Answer telephone calls and guest inquiries regarding hotel services, facilities, and local attractions
• Deliver morning newspapers, mail, packages, and faxes to guest rooms
• Maintain and clean department equipment, including luggage carts
• Assist the Bell Desk with FIT and group luggage handling
• Support other departments, such as acting as a Door Attendant when necessary
• Report suspicious activities or hazardous conditions to the Security Department

Requirements

• High school diploma or equivalent
• Valid Hawaii Driver’s License and a clean Driver’s Abstract
• Ability to lift, carry, and move packages and luggage weighing 50+ pounds
• Effective verbal and written communication skills in English
• Ability to stand, walk, and perform physical tasks continuously
• Strong interpersonal skills with the ability to handle guest inquiries with tact and diplomacy

Preferred Qualifications

• Prior experience in guest services or the hospitality industry

About the Company

The Ala Moana Hotel by Mantra is a landmark Honolulu hotel and part of the Accor Hotel group, which includes over 4,900 hotels across 39 global brands. Accor offers opportunities for growth and a culture of inclusion, placing people at the heart of their service and achievement.