Banamex Analista de Atención a clientes

Responsibilities

• Provide operations support including record maintenance, documentation storage, and account handling.
• Act as a liaison between operations staff, relationship managers, project managers, and clients.
• Manage client inquiries and resolve discrepancies by reconciling information provided by clients.
• Deliver reports to internal clients such as the Contact Center and Citi Service.
• Document processes accurately and follow established procedures to complete assignments.
• Identify process gaps and escalate issues while offering potential solutions.
• Navigate and execute tasks within moderately complex databases and spreadsheets.
• Ensure compliance with applicable laws, rules, and regulations to safeguard firm reputation and assets.

Requirements

• 1 year of relevant experience in customer service or operations.
• High School diploma or equivalent.
• Intermediate Excel skills (commands, data cross-referencing, pivot tables, and information extraction).
• Proficiency in Microsoft Outlook and strong typing/data entry skills.
• Fluency in Spanish.
• Ability to work onsite at the Tecno Parque location.
• Strong written and verbal communication skills.
• Ability to work effectively in a team environment and demonstrate self-management.

About the Company

Citi is a global leader in financial services, providing a wide range of financial products and services to consumers, corporations, and institutions across more than 160 countries and jurisdictions.