Backend Engineer

Responsibilities

• Investigate and resolve complex technical issues escalated from L1 and L2 support teams
• Participate in on-call rotation to ensure continued platform coverage and incident response
• Collaborate with engineering to identify, document, and fix recurring platform issues at the root cause level
• Build tools, scripts, and automation to improve troubleshooting efficiency across the support function
• Maintain and improve logging, monitoring, and alerting systems to surface issues proactively
• Document resolutions, processes, and best practices to build institutional knowledge
• Own and develop knowledge base articles to empower L1 and L2 teams

Requirements

• 3+ years of experience in a technical support or software engineering role handling production-level incidents
• Strong troubleshooting skills across backend web applications, APIs, and cloud infrastructure
• Experience with relational databases (PostgreSQL, MySQL) and Elasticsearch
• Familiarity with containerisation (Docker, Kubernetes) and cloud platforms (GCP, AWS, or Azure)
• Solid knowledge of logging, monitoring, and alerting tools such as Prometheus, Grafana, or Datadog
• Experience working with AI tools

Preferred Qualifications

• Proficiency in Ruby on Rails or a similar backend framework

Benefits

• Generous remuneration and stock units
• Comprehensive health coverage
• Gym and wellness expense reimbursement
• Zomato digital meal credits and office pantry
• 4 weeks of 'Work from Anywhere' per year
• Generous vacation policy, including duvet days and mental health days

About the Company

Easyship is a leading multi-carrier shipping software designed to make global eCommerce borderless. We democratize logistics by removing the complexities of international shipping for over 100,000 brands worldwide. Our platform provides a single mission control for global trade, offering access to over 550 courier services across 200+ destinations.