Back Office Technical Service Admin

Responsibilities

• Serve as the primary contact point for internal and external customers regarding Technical Service activities
• Respond to and filter incoming communications
• Plan service activities using available system tools and information
• Order, process, and receive parts and products
• Manage the shipment of machines and international receiving in line with SLAs
• Manage spare parts orders and supplier orders
• Handle administrative requests, including inquiries regarding documents, contracts, and pricing
• Support QA activities, complaint management, and scrapping activities in collaboration with EHS
• Manage import/export processes within the organization

Requirements

• High school diploma or University degree
• Previous experience in administration or back-office activities
• Proficiency in Microsoft Office and digital tools
• Fluency in English (both written and spoken)
• Strong communication skills and the ability to collaborate with diverse stakeholders

About the Company

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care, and we are now deepening our commitment to elevating the dialysis experience through digital solutions and advanced services.