Back Office Support Specialist

About the Company

CXM Group was established in 2015 primarily as an institutional liquidity provider. CXM is a highly regulated and fast-growing global Fintech group with multiple regulatory licenses, including FCA and Mauritius, spanning global presence with 20+ offices in London, New York, Dubai and Southeast Asia with a 250+ multinational team.

Responsibilities

• Evaluate business processes and implement solutions for improvement
• Coordinate with risk department on leverage changes and trading issues
• Communicate with Team Leaders and sales regarding IB requests and network structures
• Liaise with technology providers on complex disputes
• Cross-check with PSP on funding issues
• Manage internal ticketing for departmental feedback and issues
• Perform financial checks on system transactions and transfers
• Collect technical information regarding complaints
• Perform KYC validation and manage client lifecycle according to policies
• Contribute to continuous improvement of fraud operation processes

Requirements

• Bachelor’s degree in business or a related field
• Minimum 2 years of experience in business analysis or Brokerage Backoffice
• Exceptional analytical and conceptual thinking skills
• Advanced technical skills
• High attention to detail and accuracy with numbers
• Experience creating detailed reports and presentations
• Proficiency in Microsoft Word, Excel, and Outlook
• Strong planning, organizational, and time management skills
• Experience in stock-broking IT or back office operations is a significant advantage

Benefits

• Competitive Salary along with KPI Bonus
• Night Shift Allowance
• Growth Opportunities
• Collaborative Team