Back Office Supervisor

Responsibilities

• Supervise, mentor, and motivate a team to achieve performance targets and SLAs
• Serve as the primary point of contact for client communication and issue resolution
• Create and maintain accurate reports on team performance, attendance, and KPIs
• Develop and manage team rosters to ensure optimal shift coverage for rotational shifts
• Conduct regular performance reviews and provide constructive feedback
• Identify and implement process improvements to enhance efficiency
• Address and resolve team conflicts effectively

Requirements

• Proven experience in a leadership role such as Team Leader or Back Office Supervisor
• Strong organizational and multitasking skills
• Proficiency in MS Excel and report generation tools
• Excellent communication and interpersonal skills
• Experience managing rotational shifts and flexible schedules
• Ability to work in a fast-paced, target-driven environment