Back Office Manager - Operations

Responsibilities

• Lead, supervise, and motivate a team of back-office associates to ensure high productivity
• Provide training, coaching, and performance feedback to team members
• Identify and implement process improvements to enhance operational efficiency and reduce costs
• Monitor performance metrics and conduct regular audits to ensure quality and compliance
• Prepare regular operational reports regarding service delivery and process enhancements
• Manage back-office budgets and optimize resource utilization
• Collaborate with HR, IT, and Finance departments to streamline internal workflows
• Address escalated client issues and ensure adherence to Service Level Agreements (SLAs)

Requirements

• Experience in team management and leadership
• Proven ability in process optimization and operational efficiency
• Experience with quality assurance and compliance auditing
• Strong problem-solving and conflict resolution skills
• Ability to manage budgets and operational expenditures