Back-Office Manager

About the Company

iad is the leading network of real estate entrepreneurs in Europe. Our model, based on the digitalization of agencies and network marketing, breaks the codes of traditional real estate, supporting thousands of independent advisors in creating their own businesses.

Responsibilities

• Supervise and support a team of approximately 10 administrative managers
• Organize and monitor team activity to achieve set objectives
• Motivate the team and drive team dynamics
• Conduct positioning and evaluation interviews with team members
• Define individual objectives and identify training needs
• Develop collaborator skills and ensure professional progression
• Monitor service activity using supervision tools and perform reporting
• Participate in optimization projects for processes, tools, and information systems

Requirements

• Successful first experience in local management, ideally in customer relations or a call center
• Strong leadership skills and managerial appetite
• Excellent written and oral communication skills
• Strong organizational, analytical, and adaptation skills
• Interpersonal ease and a taste for teamwork
• Dynamism, reactivity, and commitment
• Integrity and respect for confidentiality

Benefits

• Salary between €37k and €40k per year plus variable pay based on objectives
• Meal vouchers (Tickets Restaurant)
• Various bonuses (profit sharing, participation)
• Sick child days
• Attractive company health insurance and PERECO