Back Office Manager - Customs Brokerage

Responsibilities

• Lead customs processing and back-office operations to meet gross margin and profitability targets
• Ensure compliance with U.S. Customs and Border Protection (CBP) regulations
• Provide oversight on customs documentation, classification, and entry processing
• Manage budgets, staffing plans, and operational resources
• Monitor KPIs and present results to executive leadership and clients
• Develop and mentor Assistant Managers, Supervisors, and production staff

Requirements

• Active U.S. Customs Broker License
• Experience leading customs brokerage, international trade, logistics, or trade compliance
• Minimum of 8 years of back-office or operations experience
• Minimum of 2 years of management experience
• Experience managing budgets, workforce planning, and profitability targets
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• High School Diploma required; Bachelor's Degree preferred

Benefits

• Comprehensive Health Care: Medical, dental, and vision plans
• Retirement Savings: 401k
• Life Insurance: Basic, voluntary, and AD&D coverage
• Time Off: Paid time off, paid volunteer hours, and major holidays
• Disability Coverage: Short-term and long-term disability plans
• Professional Growth: Training and development opportunities
• Wellness Resources: Support for overall well-being