B2C Customer Relations Specialist

Responsibilities

• Support the daily operations of customer relations activities related to waste management public services.
• Collaborate with national customer service partners and support subcontractors to ensure high-quality service.
• Provide professional guidance to customer service colleagues in responding to inquiries.
• Manage inquiries from key customers, partners, and authorities.
• Participate in the development, regulation, and continuous improvement of customer service processes.
• Propose improvements to increase operational efficiency and enhance customer experience.
• Coordinate with B2B and B2C customer service teams to optimize internal processes.
• Contribute to the implementation of long-term customer service strategies and digitalization initiatives.
• Monitor customer service performance and participate in monthly operational monitoring.
• Support complaint management processes and assist in handling consumer protection and mediation cases.

Requirements

• Higher education degree.
• At least 2 years of experience in customer service or customer relations.
• Complex thinking skills with the ability to navigate complicated situations quickly.
• High precision and excellent problem-solving skills.
• Proficiency in Microsoft Office applications.
• Intermediate level of English.

Preferred Qualifications

• Knowledge of SAP or Salesforce.
• Experience using customer service systems and CRM solutions.
• Experience in process development or performance management.

Benefits

• Competitive compensation package including an annual cafeteria allowance and annual bonus.
• Private health insurance and loyalty bonuses.
• Employee discounts and fuel cards within the MOL network.
• Dog-friendly office environment.
• Regular training and language courses.
• Company iPhone provided for efficient work.

About the Company

MOL Group is a leading energy and waste management organization committed to sustainable development and responsible resource management. We provide essential services across the region and strive to create a lasting positive impact on the environment and the communities we serve.