B2B Tutor Operations Lead

About the Company

Preply is a category-defining Ed-Tech company that helps people discover the perfect tutor and craft personalized learning journeys. Having reached unicorn status, Preply is transforming education through human-led, AI-enhanced learning for millions of learners worldwide.

Responsibilities

• Own the Supply side of Preply Business end-to-end, ensuring tutor coverage, quality, and operating standards
• Represent Supply in B2B planning with leadership, translating commercial priorities into supply requirements
• Turn ambiguous B2B supply problems into clear workstreams and decisions across Product, CX, and Data teams
• Lead cross-functional delivery from diagnosis to rollout to improve reliability and satisfaction
• Build scalable policies and governance to protect quality and fairness for B2B clients and tutors
• Design solutions to support operations with key renewals and new opportunities
• Own the tutor lifecycle for B2B learners, improving onboarding and success in corporate contexts
• Define success metrics and monitoring for B2B supply health

Requirements

• 6–8+ years of experience in strategy & operations, consulting, marketplaces, or high-growth tech
• Strong program and project leadership skills
• Proven ability to influence senior stakeholders through clarity and alignment
• Data-driven approach with proficiency in Excel/Sheets
• Ownership mindset with the ability to act autonomously
• Experience designing scalable processes and guardrails

Preferred Qualifications

• B2B commercial exposure (sales cycles, KAM, retention)
• SQL and BI fluency (e.g., Looker)
• Familiarity with marketplace supply dynamics such as liquidity and incentives