B2B Operations Co-ordinator

Responsibilities

• Coordinate day-to-day operational activities and monitor order progression from placement to dispatch
• Liaise with suppliers regarding production updates, delivery timelines, and shortages
• Coordinate freight bookings, dispatch follow-up, and delivery tracking
• Support customer enquiries via phone and email, including order amendments and returns
• Maintain accurate records across systems such as Pronto, Trello, and Magento
• Build and maintain positive working relationships with suppliers and freight providers
• Assist with operational reporting, administrative tasks, and process documentation

Requirements

• Previous experience in operations, customer service, administration, or coordination roles
• Strong organisational and time management skills with the ability to manage multiple priorities
• High attention to detail and accuracy in a fast-paced environment
• Strong communication and problem-solving skills
• Experience using ERP or order management systems is highly regarded
• Intermediate computer skills across Microsoft Office and operational systems

About the Company

Lowes is a trusted, 100% Aussie-owned retailer dedicated to providing quality menswear, schoolwear, and workwear. With a proud 125-year history, we have grown into an iconic brand with a nationwide network of 200 stores.