B2B Operations Assistant

About the Company

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. We are a professional, dynamic, multicultural team in rapid international growth, dedicated to creating life milestones through extraordinary travel experiences.

Responsibilities

• Act as the main point of contact for issue resolution and incident management for a major B2B partner
• Coordinate with internal departments to unblock issues and find solutions for the client
• Provide product support including product loading and verifying itineraries, availability, and prices
• Support administrative organization for trade fairs, events, and roadshows
• Manage inventory, requests, and shipping of promotional materials and merchandising
• Provide general administrative support

Requirements

• Minimum FP/FPII in Tourism, Administration, or related studies
• Highly organized and proactive problem-solver mindset
• Strong attention to detail
• Good communication skills with stakeholders
• Excellent written Spanish and good level of English
• Proficiency in Microsoft Office and ability to learn internal tools quickly

Benefits

• Competitive compensation package
• Reduced price travel packages
• English and Spanish lessons
• Bi-annual company parties
• Referral bonuses