B2B Account Manager

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of building solutions
• Formulate and manage effective service strategies and schedules tailored to each client
• Negotiate and enter into agreements with clients for additional services, including pricing and logistics
• Manage Contractor relationships, including interviewing, hiring, and negotiating contract terms
• Ensure quality and client satisfaction through detailed site inspections and follow-through
• Supervise and direct Night Managers to ensure service execution
• Promote the sale and procurement of supplies for clients
• Use CRM to perform inspections, add charges, and manage routing
• Maintain updated Building Information Sheets, summary sheets, and MSDS documentation
• Assist accounting with collecting past due invoices and contractor payments

Requirements

• 2+ years of outside B2B account management experience
• Experience in building maintenance or facility management preferred
• 2+ years track record of success in a client retention role
• Highly detail-oriented with excellent follow-through
• Proficient in Microsoft Office and CRM databases
• Ability to travel daily to local client locations

About the Company

City Wide Facility Solutions is the largest management company in the building maintenance industry, with over 100 franchise locations across the United States and Canada. Founded in 1961, the company focuses on creating a positive impact on the people and communities they serve.