B2B Account Manager

Responsibilities

• Manage all aspects of assigned client relationships, including retention, expansion, and diversification of building solutions
• Formulate and manage effective service strategies and schedules tailored to each client
• Negotiate and enter into agreements with clients for additional services, including pricing and logistics
• Manage Contractor relationships, including interviewing, hiring, and negotiating contract terms
• Ensure quality and client satisfaction through detailed site inspections and follow-through
• Supervise Night Managers to ensure service execution
• Promote the sale and procurement of supplies for clients
• Use CRM to perform inspections, add charges, and manage routing
• Maintain updated Building Information Sheets, summary sheets, and MSDS documentation
• Assist Accounting with collecting past due invoices and processing contractor payments

Requirements

• 2+ years of outside B2B account management experience
• Experience in building maintenance or facility management preferred
• 2+ years track record of success in a client retention role
• Highly detail-oriented with excellent follow-through
• Proficient in Microsoft Office and CRM databases
• Ability to travel daily to local client locations

About the Company

City Wide Facility Solutions is a fast-growing management company in the building maintenance industry with over 100 franchise locations across the United States and Canada.