AWS Customer Success Management Officer

Responsibilities

• Collaborate with application development teams to understand deployment patterns and operational requirements
• Support customers in deploying and operating applications using Infrastructure as Code (IaC), CI/CD pipelines, and container technologies
• Provide guidance on AWS best practices for scalability, reliability, security, and operational excellence
• Proactively identify risks, issues, and improvement opportunities impacting customer experience
• Coordinate with platform, security, and operations teams to resolve issues and drive continuous improvement
• Communicate effectively with technical and non-technical stakeholders through regular status updates and success reviews
• Advocate for customer needs while maintaining platform standards and governance

Requirements

• 8+ years of experience in IT infrastructure and cloud engineering
• 5+ years of hands-on experience with AWS services at scale
• 3+ years of experience in cloud architecture and infrastructure design
• 3+ years of experience with Terraform for Infrastructure as Code
• 3+ years of experience with Harness or similar CI/CD platforms (e.g., Jenkins, GitLab CI)
• Deep expertise in AWS core services including EC2, ECS, EKS, Lambda, S3, VPC, and IAM
• Strong understanding of container technologies (Docker) and orchestration platforms (Kubernetes)
• Bachelor's Degree in a relevant field

Preferred Qualifications

• AWS Certified Solutions Architect or AWS DevOps Engineer certification
• Experience with AWS services such as RDS, Aurora, DynamoDB, or Redshift
• Knowledge of Site Reliability Engineering (SRE) and Chaos Engineering practices
• Prior experience working in financial services or highly regulated industries
• Experience with multi-cloud or hybrid cloud architectures
• Proficiency in Agile methodologies including Scrum and Kanban

About the Company

State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world. We provide investment servicing, data and analytics, and investment management to institutional clients globally. We are committed to driving digital transformation through advanced technologies like cloud, artificial intelligence, and robotics to help our clients safeguard and steward their investments.