AVP/VP (SME)

Responsibilities

• Define and lead the end-to-end business strategy for the SME/Retail segment focused on scalable and low-cost acquisition, engagement, and monetization
• Build and manage strategic partnerships with platforms like Zoho, Wix, BigCommerce, Shopify, and key players like YourStory and IndiaMART
• Develop innovative GTM strategies to drive customer conversion, improve retention, and increase ARPU through value-added SaaS offerings
• Drive sales on leads and base provided by the marketing and sales teams
• Collaborate with Product, Marketing, Sales, and Tech teams to improve the SME customer segment experience
• Drive product penetration within the existing company base
• Enter partnerships with enterprises and banks to offer solutions to prospect userbases
• Maintain strong ecosystem relationships and act swiftly on business opportunities
• Collect customer feedback to inform product upgrades

Requirements

• At least 12 years of experience in driving sales
• Strong background in building or scaling SME-focused businesses
• Sales experience coupled with a solutioning mindset
• Excellent verbal and written communication skills
• Ability to manage financial aspects of accounts to ensure growth and profitability

Preferred Qualifications

• Relevant Payments or Fintech experience
• Prior experience in companies such as Shopify, Zoho, Wix, BigCommerce, or Razorpay
• Experience driving a business vertical