Avaya Interaction Center Technical Specialist

Responsibilities

• Act as the Subject Matter Expert (SME) in programming and configuration of code or technical deliverables for Contact Centre clients
• Provide hands-on technical execution and support in Contact Centre environments and related components
• Liaise directly with clients to build solutions and solve problems collaboratively
• Provide business case input, design recommendations, and vendor management for Communication solutions
• Design and program environments including PBX/ACD, Voicemail, IVR, CTI, and UC bundles

Requirements

• Undergraduate Degree in Computer Science or technical equivalent
• 5-10 years of technical work experience in ACD, Vmail, UC, CTI integration, or predictive dialers
• Experience with embedded languages and Click to talk/chat solutions
• Excellent verbal and written communication skills
• Strong organizational skills to manage multiple complex initiatives

Preferred Qualifications

• Technical designations such as Avaya, Nortel, or Cisco

About the Company

System Canada resources have a broad range of skills in different technologies, focusing on continuous learning and strengthening our technical skill base to provide high-quality offerings to our clients.