Avaya Engineer

Responsibilities

• Deliver high-quality technical support for Avaya communication systems and products
• Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura
• Analyze and diagnose network-related problems affecting Avaya systems
• Collaborate with cross-functional teams to implement solutions and system upgrades
• Maintain accurate documentation of support activities and technical configurations
• Provide clear and concise communication to clients regarding issue resolution and best practices
• Participate in on-call rotations to ensure 24/7 support coverage

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• 3+ years of experience in Avaya systems support
• Strong knowledge of Avaya IP Office and Aura platforms
• Proficiency in network protocols such as TCP/IP and SIP
• Excellent troubleshooting and problem-solving skills
• Strong understanding of telecommunications and unified communications

Preferred Qualifications

• Avaya certifications (e.g., ACSS, ACIS, or APSS)

About the Company

American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies.