AV Technician Tier 2

Responsibilities

• Provide ongoing technical support for video conferencing equipment and in-room AV technology
• Diagnose and resolve hardware and software issues to ensure minimal downtime
• Perform root cause analysis to identify recurring problems and implement solutions
• Analyze trends in AV/VC issues to proactively improve service quality
• Document solutions and best practices to enhance team knowledge
• Participate in the commissioning of AV systems for retrofits and new builds
• Maintain accurate records of maintenance activities and service requests
• Perform break-fix tasks and maintenance to ensure 99% uptime
• Manage inventory of on-site supplies, consumables, and assets
• Initiate Cisco TAC cases and vendor RMAs for equipment

Requirements

• Strong technical background in AV/VC systems
• Knowledge of Cisco, Crestron, Extron, Shure, and Clearone hardware
• Understanding of AV/VC signal flow
• Ability to handle physical tasks including lifting heavy objects and physical integration work
• Strong interpersonal, customer service, and conflict resolution skills
• Ability to work independently and as part of a team in a fast-paced environment

About the Company

EOS IT Solutions is a Global Technology and Logistics company providing Collaboration and Business IT Support services to some of the world’s largest industry leaders.