AV Support Technician

Responsibilities

• Provide first- and second-level technical and audio-visual support for classrooms, conference rooms, meetings, and special events.
• Configure, operate, and troubleshoot AV equipment including projectors, microphones, cameras, and video conferencing systems.
• Support hybrid learning environments and collaboration platforms such as Zoom and Microsoft Teams.
• Resolve hardware, software, and connectivity issues via walk-up, remote, and ticket-based service channels using ServiceNow.
• Deploy and maintain desktops, laptops, mobile devices, and peripheral equipment for Windows and macOS.
• Assist with user account administration and network connectivity troubleshooting (LAN, WLAN, VPN).
• Maintain technical documentation and contribute to technology deployment projects.

Requirements

• Bachelor's degree or equivalent in education and experience.
• 3 years of related experience in audio-visual support, desktop support, or technical services.
• 1 year of experience serving as a primary point of contact for end-user technical support.
• Proven experience troubleshooting AV technologies and video conferencing platforms.
• Proficiency in supporting Windows and macOS operating systems.
• Basic understanding of networking concepts, including TCP/IP and connectivity troubleshooting.
• Strong analytical, problem-solving, and customer service skills.

Preferred Qualifications

• Experience supporting technology in a higher education or academic medical center environment.
• Experience with endpoint management solutions such as Microsoft Intune, SCCM, or Okta.
• Experience using IT Service Management (ITSM) platforms like ServiceNow.
• Relevant technical certifications such as CompTIA A+, CTS, Microsoft, or Apple.

About the Company

Columbia University is a world-class research institution located in New York City. The Mailman School of Public Health Administration provides a dynamic environment for faculty, staff, and students to excel in academic and professional pursuits.