AV Support Analyst

Responsibilities

• Provide Tier 2 technical support for escalated AV and AV network-related systems across the UBC Vancouver campus
• Perform in-depth troubleshooting and diagnostics for software, firmware, system programming, security, hardware, and networks
• Assist with the installation, configuration, and architectural integration of complex AV systems, video conferencing, and digital signage
• Coordinate and oversee the installation of digital audio systems, video matrix systems, and control automation
• Provide technical guidance and functional supervision to AV Technicians regarding preventative maintenance and repair
• Act as a subject matter expert (SME) for various AV hardware and technologies, translating specifications into functional requirements
• Manage vendor relationships and lead communications with manufacturers for Tier 3 troubleshooting and repairs
• Maintain technical documentation, software account management, inventory, and warranty records

Requirements

• Undergraduate degree in a relevant discipline or an equivalent combination of education and experience
• Minimum of two years of related experience in AV or technical support roles
• Valid Class 5 BC driver's license
• Proficiency with Windows and Macintosh operating systems
• Experience using digital scopes and function generators

Preferred Qualifications

• Formal training or certifications in audio-visual service and integration (e.g., CTS, Cisco, Biamp, or Crestron)
• Advanced skills in the installation and integration of AV equipment, including basic carpentry and electrical skills
• Extensive experience with AV application development and implementation best practices
• Proficiency with tools such as Crestron Toolbox, BiAmp DSP, and fiber testing equipment
• Ability to lift and move up to 25 kg and work at heights on ladders or man lifts

About the Company

The University of British Columbia is a global centre for research and teaching, consistently ranked among the top 20 public universities globally. UBC supports inspired students, faculty, and staff on their journey of discovery, fostering an inclusive community committed to shaping a better world through innovation and excellence.