AV Customer Service Associate

Responsibilities

• Support customer needs including order placement, returns, account updates, website login assistance, and order tracking
• Resolve routine to moderately complex issues using established procedures and sound judgment
• Maintain accurate, well-documented case records in Salesforce and related systems to ensure data integrity
• Execute tasks with high accuracy and attention to detail while identifying opportunities for process efficiency
• Recognize and escalate recurring issues or trends with clear documentation
• Collaborate with team members and other departments to manage workload priorities and meet performance KPIs

Requirements

• High School diploma or equivalent
• 1-2 years of Customer Service experience
• 1-2 years of relevant industry experience
• Strong verbal and written communication skills

Preferred Qualifications

• Experience using Microsoft Office Products
• Proficiency with Salesforce
• Experience with P21 or SAP
• French speaking skills

About the Company

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions. We help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. Our products are found in more than 150 million residential and commercial spaces worldwide.