AV Customer Service Associate

Responsibilities

• Support customer needs including order placement, returns, account updates, website login assistance, and order tracking
• Resolve routine to moderately complex issues using established procedures and sound judgment
• Maintain accurate, well-documented case records in Salesforce and related systems to ensure data integrity
• Execute tasks with high accuracy and attention to detail while identifying opportunities for process efficiency
• Recognize and escalate recurring issues or trends to support timely resolution
• Collaborate with team members and other departments to manage workload priorities and meet performance KPIs

Requirements

• High School diploma or equivalent
• 1-2 years of Customer Service experience
• 1-2 years of relevant industry experience
• Strong verbal and written communication skills

Preferred Qualifications

• Experience using Microsoft Office Products
• Proficiency with Salesforce
• Experience with P21 or SAP
• French speaking skills

About the Company

ADI Global Distribution is a leading global wholesale distributor serving commercial and residential markets. As part of the Resideo family, we provide a vast catalog of products to professionals across the HVAC, security, fire, electrical, and home comfort markets. We offer the opportunity to make a real impact in a fast-growing, purpose-driven industry with a global team of more than 14,000 employees.