AV and Tech Support Specialist

Responsibilities

• Serve as the first point of contact for IT and AV support via email, ticketing systems, and walk-up assistance for faculty, staff, and students
• Coordinate with tri-campus teams to align stakeholder communication and ensure successful scheduling of AV-enabled initiatives
• Monitor live classes and events to deliver real-time troubleshooting, AV setup, and issue resolution
• Provide frontline troubleshooting for hardware, software, connectivity, and peripherals across Windows, macOS, iOS, and Android environments
• Support core university systems including Microsoft 365, email, VPN, printing, shared drives, and Zoom
• Apply established standards when deploying, testing, and validating new or upgraded hardware and software
• Identify complex issues and escalate appropriately to second and third-level support teams
• Contribute to knowledge base documentation, equipment inventory, and routine IT/AV maintenance

Requirements

• Bachelor's Degree or an acceptable combination of equivalent experience
• Minimum of three years of experience with PC-based and dedicated videoconferencing, audio-visual, and presentation technologies
• Demonstrated experience supporting IP videoconferencing, digital media streaming, and web-based collaboration technologies
• Proficiency with industry-standard AV technologies, including gateways, MCUs, and networking protocols (H.323, SIP, H.264)
• Comprehensive knowledge of AV control systems, Ethernet networking, and TCP/IP controls
• Strong knowledge of Windows and Mac operating systems
• Proficiency in MS Office 365, various media formats, and digital media recording/editing tools (e.g., Camtasia, Adobe Premiere, Final Cut)
• Excellent interpersonal, oral, and written communication skills

Preferred Qualifications

• Technical certifications such as Certified Technology Specialist (CTS), Extron AV, or Crestron

About the Company

The University of Toronto's Temerty Faculty of Medicine is a global leader in ground-breaking research and education. MedIT provides essential information technology support to the Faculty, partnering with clients to deliver sustainable technology solutions that enable the achievement of the Faculty's academic mission.