Auxiliar Operaciones B

Responsibilities

• Perform analysis and monitoring of cash transit companies (ETVs) to ensure compliance with contract schedules and SLAs.
• Coordinate appointments with providers and internal areas through various communication channels.
• Manage and follow up on ATM technological renewal projects, including installations, relocations, and decommissioning.
• Generate daily reports and statistics using pivot tables to track project status and pending events.
• Execute and monitor work plans (Roll Out) for ATM projects and review SLAs provided by data mining areas.
• Negotiate service response times with both internal and external stakeholders.

Requirements

• Bachelor's degree in any field (Licenciatura indistinta).
• 1 or more years of experience in ATM management, technological renewals, or related operations.
• Proficiency in Microsoft Office (Excel, Outlook, Word, and PowerPoint), specifically with pivot tables.
• Experience with BMC REMEDY ACTION REQUEST SYSTEM 9.1 (Production environment).
• Knowledge of BASE 24.
• Experience in customer service or call center environments handling internal and external clients.

About the Company

Banorte is a leading financial institution in Mexico, driven by a culture of innovation, solidarity, and responsibility. We aim to be a key ally in the country's growth by fostering a team built on respect, loyalty, and excellence.