Posted 7 days ago
Auxiliar de Soluciones al Cliente
EstafetaAUXILIAR DE SOLUCIONES AL CLIENTE
Perks & benefits
Commission
Requirements
Preparatoria o Carrera Técnica, Experiencia laboral mayor a 6 meses, Conocimiento en Office Básico, Seguimiento de Indicadores
Skills
CRMMicrosoft Office
About the role
Responsibilities
- Attend to assigned service reports in a timely manner to ensure customer satisfaction.
- Monitor shipment scans and use the CRM-SOLUCIONA management system to evaluate and manage customer support.
- Provide feedback to the operations team regarding process deviations.
- Execute daily coordination calls to customers to manage service and support.
- Generate official reports (actas) for shipments requiring incident follow-up to ensure rapid coordination.
Requirements
- Minimum education: High School (Preparatoria) or Technical Degree (Carrera Técnica).
- More than 6 months of relevant work experience.
- Basic knowledge of Microsoft Office.
- Ability to monitor and follow performance indicators.
Benefits
- Competitive salary.
- Variable compensation scheme.
- Benefits exceeding legal requirements (Prestaciones superiores de ley).
- Career development plan within the company.
About the Company
Estafeta is a leading logistics and courier company dedicated to providing efficient shipping and delivery solutions.
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Estafeta · Zacatecas
