Auxiliar de Atención a Clientes

Responsibilities

• Support the correct reception and delivery of products to customers, ensuring quality and timely service.
• Attend to requests from drivers and transporters regarding any incidents reported during delivery and follow up on them.
• Ensure the timely completion of generated folios and follow up on incidents according to company policies.
• Review daily requests for delivery notices from the commercial team to ensure correct generation.
• Review and authorize requests for extraordinary maneuver increases when appropriate.
• Generate relevant information to measure, detect problems, and drive continuous improvement in customer satisfaction during deliveries.

Requirements

• Technical degree in Chemical-Pharmaceutical, Chemical-Biological, or related fields.
• At least 6 months of experience in customer service.
• At least 6 months of experience in conflict resolution and incident management.
• Basic knowledge of Microsoft Excel.

About the Company

Grupo PiSA is a 100% Mexican company with over 80 years of history, committed to the health and well-being of millions of people in Mexico and internationally. We operate under the purpose of "A Life at the Service of Life," focusing on excellence and continuous growth in the pharmaceutical sector.