Automotive Technical Specialist

Responsibilities

• Serve as the first point of contact for repair requests and technical questions from technicians
• Provide technical support and remote guidance using diagnostic best practices and OEM procedures
• Communicate directly with technicians in Portuguese to clarify concerns and gather symptoms
• Perform initial triage, document cases, and determine resolution paths
• Escalate unresolved or complex cases to Level 2 support with structured information
• Support and guide repairs for OTA updates and software troubleshooting
• Accurately record case notes and knowledge artifacts to improve first-repair rates
• Collaborate with cross-functional teams to share recurring issues and trends

Requirements

• Strong experience in automotive diagnostics, technical support, or workshop/field service
• Proven ability to fix complex electrical and electronic faults
• Hands-on experience with OEM diagnostic tools
• Proficiency in reading wiring diagrams and technical documentation
• Experience working with workshops, engineering, or technical teams
• Working proficiency in Portuguese and professional English (written and spoken)
• Knowledge of modern vehicle systems including powertrain, ADAS, and body electronics
• Understanding of CAN, LIN, and FlexRay networks
• Proficiency in root cause analysis and guided diagnostics

About the Company

MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries.