Automotive Service Business Development Coordinator (BDC)

Responsibilities

• Handle inbound and outbound service client calls in an upbeat, friendly, and helpful manner
• Assist clients in making appropriate service related appointments
• Determine client transportation needs while vehicles are being serviced
• Transfer calls to appropriate service personnel as necessary
• Answer basic questions regarding warranty and schedule appropriate service appointments
• Document all calls and client information on CRM software

Requirements

• Excellent verbal and written communication skills
• Strong phone and computer skills
• Strong administrative and organizational skills
• Ability to work well in a team environment
• Must be able to pass pre-employment screens

Preferred Qualifications

• Experience in retail, call center, or sales environments
• Automotive service experience
• Knowledge of X-Time and CDK

Benefits

• Medical, Dental, and Vision
• Life and AD&D
• Disability and EAP
• 401(k)
• PTO, Paid Vacation, and Paid Holidays
• Employee Discounts

About the Company

Cooper Auto Group is a family owned business (since 1946) committed to excellence through integrity, ethics, loyalty, and commitment. We are a customer and employee focused company representing Chevrolet, Cadillac, BMW, Mini, Ford, Lincoln, and Chrysler Dodge Jeep Ram manufacturers.